Support & Help Center
Contact us
If you need help with any PeraTech app or purchase, email us at support@poemia.app.
To help us resolve your request faster, please include the following if available:
- App name
- Device model
- Operating system version
- A short description of the issue
- Screenshots, if relevant
- Purchase receipt or order number for purchase-related issues
Purchases & refunds
All purchases are processed by the store you downloaded the app from, such as the Apple App Store or Google Play. We never see or store your card details or payment information.
Refunds are handled according to the store’s own refund policies:
- Apple App Store: use Apple’s refund request process at reportaproblem.apple.com
- Google Play: use Google Play’s refund request process in your Google Play order history
If a purchase is missing, was not delivered, cannot be restored or was charged twice, contact us at support@poemia.app with your purchase details and we will review it.
Deleting your account and data
In Honey Flow, you can delete your game account and cloud save yourself at any time from Settings › Delete Account. This permanently removes your cloud save, leaderboard entry and game account from our servers and cannot be undone. Records of purchases made through Apple remain with Apple.
If you cannot complete the deletion in the app, email us at support@poemia.app and we will fulfil your request within a reasonable time.
Privacy & your data
To learn how we collect, use and protect data, read our Privacy Policy. To access, correct or delete your personal data, or to exercise any of your other rights, email us at support@poemia.app.